2nd October 2019


Why is my current balance and available balance different?

Your Bank & Savings account available balance shown on the Internet Bank or ATM is what you are able to withdraw or transfer immediately. Your available balance excludes funds which are pending, for example: waiting to be cleared or debited, and. any transactions that haven't been processed.

Furthermore, why is my account balance and available funds different?

Available balance represents the funds you are able to withdraw, transfer and use. For transactions or savings accounts, the available balance may be more than the account balance because of an arranged overdraft. The available balance may also be less because of un-cleared funds, such as a cheque.

Are pending transactions included in the available balance?

Your available balance is the most current record we have about the funds that are available for withdrawal from your account. Your available balance includes: Pending withdrawals, including debit card transactions we authorize and checks/authorized payments known to us, reduce your available balance.

Do pending transactions affect available balance?

Pending transactions only affect your available funds. While the transaction is pending, the transaction amount is deducted from your available funds. Your account balance is not affected by a pending transaction; it only changes once the payment is fully processed.
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