The external customer is someone who signs a check, pays our employer, and ultimately makes our paycheck possible. External customers have choice, and if they don't like your product or service can take their business elsewhere. An internal customer or internal service provider can be anyone in the organization.
Hereof, what is internal and external customers?
Internal 'customers' are said to be the people in your company or perhaps a partner that you provide your services too in order to deliver your company's products or services. External customers are said to be those people that actually buy your company's products or services.
Are suppliers external customers?
External Customers. External customers are more likely to be customers, users, and stakeholders. Customers are those that exchange money for goods and services and consumers are those that actually use the product (and as we said they may or may not be the same person).
Who are the internal customers?
An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators.