26th November 2019

What is advanced corporate accounting?

This is an advanced unit in financial accounting which deals with accounting for business operations conducted through a corporate group. It adopts the perspective of the practitioner. The main focus of the unit is the accounting techniques used to prepare consolidated financial statements for a corporate group.

Similarly, you may ask, what is the meaning of corporate banking?

Corporate banking, also known as business banking, refers to the aspect of banking that deals with corporate customers. The term was originally used in the United States to distinguish it from investment banking, after the Glass-Steagall Act of 1933 separated the two activities.

What is meant by company accounts?

a set of financial records that a company must produce at the end of a business year in which details of the company's profits and losses are shown: There is a penalty for late filing of company accounts. (Definition of “company accounts” from the Cambridge Business English Dictionary © Cambridge University Press)

What is the meaning of corporate account manager?

In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations.

How do you define customer satisfaction?

It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."

How do you deal with an angry customer?

Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:

Remain calm.
Don't take it personally.
Use your best listening skills.
Actively sympathize.
Apologize gracefully.
Find a solution.
Take a few minutes on your own.

How do you deal with a rude customer?

Here's a look at how to handle a rude customer without losing your job – or your sanity.

Stay positive. A customer will appreciate 'hearing' your smile over the phone or seeing your smiling face in person.
Listen up.
Apologize and stay neutral.
Don't take it personally.

How do you deal with a difficult customer?

Dealing with them professionally

Get control of yourself: Never argue with customers when they are angry, displeased or complaining.
Listen and let the customer vent: Tune in to the customer; don't look for the nearest exit.
Show the customer you care: Show concern for the customer's feelings.

How do you deal with a difficult patient?

6 Tips for Dealing with Difficult Patients

Remain Calm. When dealing with trying patients, the best approach is to remain calm.
Engage in Conversation. Try to draw out the patient's feelings by engaging in conversation.
Be Empathetic. One of the quickest ways to calm an angry or difficult patient is by being empathetic.
Avoid Arguing.
Set Boundaries.
Shake it Off.

How do you deal with customer complaints?

Here are five strategies that will help you handle a customer complaint in a smooth and professional manner:

Stay calm.
Listen well.
Acknowledge the problem.
Get the facts.
Offer a solution.

How do you deal with customer service?

Here are ten tips for excellent customer service that any business can use:

Listen to Customers. Sometimes, customers just need to know that you're listening.
Apologize.
Take Them Seriously.
Stay Calm.
Identify and Anticipate Needs.
Suggest Solutions.
Appreciate the Power of “Yes”
Acknowledge Your Limits.

How complaints should be handled?

Try to remain calm when dealing with a complaint - even if the customer becomes irate or confrontational. Your ultimate aim is to turn their negative experience into a positive one, but arguing back will only make the situation worse. Complaints should always be resolved as quickly as possible.

What is the complaints procedure?

COMPLAINTS PROCEDURE. A complaint is an expression of dissatisfaction, made either verbally or in writing, about the standard of service, actions or lack of action by the Council or its staff, affecting an individual customer or group of customers.

What is the complaint policy?

Complaint policy and procedure. The Equality and Human Rights Commission is committed to providing a high quality service to everyone we deal with. We treat as a complaint any expression of dissatisfaction with our service which calls for a response.

How long does a bank have to deal with a complaint?

the bank or building society has up to eight weeks to deal with your complaint. you must complain to FOS within six months of getting your bank or building society's final response to your complaint or from the end of the eight week period if they haven't responded.

What is a consumer complaint?

A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (Landon, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

What are the causes of customer complaints?

Here are 10 most common reasons why our customers complain.

Not Keeping Promises. If you give a promise ensure you keep it.
Poor Customer Service.
Transferring From One CSR to Another.
Rude Staff.
No Omni-channel Customer Service.
Not Listening to Customers.
Hidden Information and Costs.
Low Quality of Products or Services.

What is the definition of a criminal complaint?

A criminal complaint is a court document filed that accuses or charges a suspect with committing a crime. Criminal complaints are usually filed by the prosecutor in cooperation with the police. Sometimes the victim of a crime will individually file a criminal complaint against a suspect.

What is an information in court?

An information is a formal criminal charge which begins a criminal proceeding in the courts. The information is one of the oldest common law pleadings (first appearing around the 13th century), and is nearly as old as the better-known indictment, with which it has always coexisted.

Who files a complaint?

In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles

Can you sue a person?

If you are suing someone from a different state, a court in your state may not have power or "jurisdiction" over that person. In that case, you might have to sue the defendant in his or her location, which will probably be more expensive and inconvenient for you.

Is a complaint the same as a lawsuit?

The Summons and Complaint. Under the federal rules, a civil lawsuit begins when a complaint is filed with the court. The complaint, which contains the plaintiff's allegations against the defendant and the supporting factual basis for those allegations, is often accompanied by a summons.

What is advanced corporate accounting?

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