4th October 2019


Are Ann Taylor and LOFT the same thing?

Loft, the lower-priced, more casual Ann Taylor spin-off, is a bit of an anomaly in retail. While competitors like Talbots and Gap are struggling, Loft has hit its stride. On the other hand, big sister brand Ann Taylor is not struggling, exactly, but it's not skipping down Cash Lane, either.

In this way, can I use my Ann Taylor gift card at the loft?

Gift Cards can be redeemed at ANNTAYLOR.COM, LOFT.com, and at any Ann Taylor, LOFT Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase.

Can you return Ann Taylor Factory to Ann Taylor?

Please note, they cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations. They will credit you for returns accompanied by an original receipt made within 60 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Can you return Loft online purchases in store?

Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.
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